Privacy Policy

1. Introduction

ENEEPL (hereinafter referred to as “we,” “our,” or “us”) is committed to protecting the privacy and personal data of all individuals who visit our website at https://eneepl.com/ or engage with our business services. We specialise in the design, manufacture, and supply of electrical control panels, automation systems, power distribution solutions, and allied engineering services across India and internationally.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with our website, submit business inquiries, request quotations, or communicate with us through any digital channel. By accessing or using our website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

This policy is drafted in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India, as well as applicable provisions of the General Data Protection Regulation (EU GDPR) for visitors accessing our website from the European Economic Area, and other globally recognised data protection standards.

2. Information We Collect

We collect information through various channels to facilitate business operations, respond to inquiries, and improve our services. The categories of information we collect include the following:

2.1 Information You Provide Directly

When you fill out a contact form, request a product quotation, submit a service inquiry, or communicate with us via email, telephone, or WhatsApp, we may collect:

     

      • Full name, job title, and designation

      • Company or organisation name

      • Business email address and telephone number

      • Postal or site address relevant to project delivery

      • Details of your inquiry, including project specifications, technical requirements, product preferences, and procurement timelines

      • Any documents, drawings, or specifications you voluntarily share with us

    2.2 Information Collected Automatically

    When you visit our website, certain information is collected automatically through cookies, server logs, and similar technologies. This may include:

       

        • Internet Protocol (IP) address and approximate geographic location

        • Browser type, version, and operating system

        • Pages visited, time spent on each page, and navigation patterns

        • Referring website URL and search engine queries

        • Device identifiers and screen resolution

      2.3 Information from Third Parties

      We may receive information about you from business partners, industry directories, trade event organisers, or professional networking platforms such as LinkedIn, where such information is publicly available or shared with your consent for legitimate business purposes.

      3. How We Use Your Information

      We process your personal data only for legitimate business purposes and in a manner consistent with this Privacy Policy. Our primary uses include:

      Responding to Inquiries: To process and respond to your product or service inquiries, quotation requests, and technical queries in a timely manner.

      Business Communication: To communicate regarding ongoing projects, order status, delivery schedules, invoicing, after-sales support, and annual maintenance contracts.

      Website Improvement: To analyse website traffic patterns, understand visitor behaviour, and optimise our website’s performance, content, and user experience.

      Marketing and Updates: To send you relevant product updates, newsletters, industry insights, and promotional communications where you have opted in or where we have a legitimate business interest. You may opt out at any time.

      Legal and Regulatory Compliance: To comply with applicable laws, respond to lawful requests from public authorities, enforce our terms and conditions, and protect our legal rights.

      Vendor and Partner Management: To manage relationships with our suppliers, subcontractors, channel partners, and OEM clients in furtherance of our business operations.

      4. Cookies and Tracking Technologies

      Our website uses cookies and similar tracking technologies to enhance your browsing experience and to gather analytical data about website usage. Cookies are small text files stored on your device that help us recognise your browser and capture certain information.

      4.1 Types of Cookies We Use

      Essential Cookies: Required for the basic functionality of the website, such as session management and security features. These cannot be disabled.

      Analytics Cookies: We use tools such as Google Analytics to understand how visitors interact with our website. These cookies collect aggregated, anonymised data about page views, traffic sources, and visitor demographics.

      Functional Cookies: These remember your preferences (such as language or region) and provide enhanced, personalised features during your visit.

      Marketing Cookies: These may be set by third-party advertising partners to build a profile of your interests and show you relevant advertisements on other websites.

      You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For visitors from the European Economic Area, we will obtain your explicit consent before placing non-essential cookies on your device.

      5. Data Sharing and Disclosure

      We do not sell, rent, or trade your personal information to any third party for their independent marketing purposes. However, we may share your data under the following circumstances:

      Service Providers: We engage trusted third-party vendors for website hosting, email services, CRM platforms, analytics tools, and IT support. These providers are contractually bound to process data solely on our behalf and in accordance with this Privacy Policy.

      Business Partners and Distributors: Where necessary to fulfil your inquiry or deliver a product or service, we may share relevant information with our authorised distributors, channel partners, or project collaborators.

      Legal Obligations: We may disclose your information if required to do so by law, regulation, court order, or governmental request, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

      Business Transfers: In the event of a merger, acquisition, reorganisation, or sale of assets, your personal data may be transferred as part of the business transaction, subject to the transferee agreeing to honour this Privacy Policy.

      6. Data Security

      We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, alteration, disclosure, or destruction. Our security practices include:

         

          • Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption for data in transit

          • Access controls and authentication mechanisms for internal systems

          • Regular security assessments and vulnerability testing

          • Employee awareness training on data protection and confidentiality

          • Secure storage of physical and electronic records with restricted access

        While we take commercially reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security incident in accordance with applicable legal requirements.

        7. Data Retention

        We retain your personal data only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable law. The retention period depends on the nature of the data and the context in which it was collected:

        Business Inquiry Data: Retained for a period of three (3) years from the date of last communication to facilitate follow-up, future business opportunities, and historical reference.

        Contractual and Transactional Data: Retained for a minimum of eight (8) years from the completion of the contract or transaction, in accordance with Indian tax and commercial laws.

        Website Analytics Data: Retained in anonymised or aggregated form for up to twenty-six (26) months, consistent with Google Analytics data retention settings.

        Upon expiry of the relevant retention period, your personal data will be securely deleted or anonymised in a manner that prevents re-identification.

        8. Your Rights

        Depending on your jurisdiction and the applicable data protection laws, you may exercise the following rights in relation to your personal data:

        Right of Access: You may request confirmation of whether we hold your personal data and, if so, obtain a copy of such data along with information about how it is processed.

        Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.

        Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations.

        Right to Restrict Processing: You may request that we limit the processing of your data under certain circumstances, such as when you contest the accuracy of the data or object to its processing.

        Right to Data Portability: Where technically feasible, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.

        Right to Object: You may object to the processing of your data for direct marketing purposes or where processing is based on our legitimate interests.

        Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to such withdrawal.

        To exercise any of the above rights, please contact us using the details provided in Section 11 of this Policy. We will respond to your request within thirty (30) days or such other period as mandated by applicable law. We may require verification of your identity before processing your request.

        9. Third-Party Links

        Our website may contain links to external websites, social media platforms, or third-party services that are not operated or controlled by ENEEPL. We are not responsible for the privacy practices, content, or security of such third-party websites. We encourage you to review the privacy policies of any external website before providing any personal information. The inclusion of a third-party link on our website does not imply endorsement of that website or its practices.

        10. Children’s Privacy

        Our website and services are designed for business-to-business use and are not directed at individuals under the age of eighteen (18). We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected personal information from a child under 18, we will take prompt steps to delete such information from our records.

        11. Contact Information

        If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us at:

        Company: ENEEPL

        Website: https://eneepl.com/

        Email: ee@eneepl.com

        Address: Jaipur, Rajasthan, India

        We are committed to resolving any complaint or concern you may have about our collection or use of your personal data. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

        12. Changes to This Privacy Policy

        We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological advancements. Any material changes will be communicated by posting the revised policy on our website with a new “Effective Date.” We encourage you to review this page periodically to stay informed about how we protect your information.